Troubleshooting missing WHOOP activity data

Why isn't my WHOOP activity data syncing to Paceline?

If your WHOOP activity isn't appearing in Paceline, worry not — it's usually a permissions or sync issue. The steps below will help refresh the connection between Paceline and your WHOOP, so your effort is recognized and counted toward your progress.

Troubleshooting Missing Activity Data

Not seeing a recent workout? WHOOP activity data is tied to your daily activity summary and may not finalize until that summary closes, which typically happens after your next sleep. If your workout just ended, wait until after you sleep and then refresh the Activity tab before troubleshooting further.

Quick Fixes

1. Update your WHOOP app, WHOOP firmware, and phone software to the latest versions

2. Confirm the following settings are enabled:

   • Your WHOOP account is linked to Paceline and all requested permissions are enabled: Profile → Linked Fitness Devices → WHOOP — confirm it's connected. If re-linking, make sure to allow all permissions when prompted.
   • Paceline can run in the background on your device:

     • iPhone: Settings → General → Background App Refresh → Paceline → ON

       Why: Ensures Paceline can update and import your activity data smoothly, even when the app isn't open.

     • Android: Settings → Apps → Paceline → Battery → Allow background activity

       Why: Ensures Paceline can update your data even when the app isn't open.

3. Open the WHOOP app and confirm your band has synced recent activity

4. Open Paceline and keep it open in the foreground for 3–5 minutes on a strong Wi-Fi or cellular connection (this is important)

5. On the Activity tab, tap and pull down to refresh the data — If your activity appears, you're good to go. If not, continue below:

Advanced Sync Troubleshooting

1. Delete and reinstall the Paceline app on your phone
2. Re-enable all Required Settings
3. Make sure your WHOOP band is charged and has synced recently in the WHOOP app
4. Reconnect WHOOP:
   • Profile → Linked Fitness Devices → WHOOP → Unlink → Re-link
5. Open Paceline and let it sit in the foreground for several minutes to complete a sync
6. On the Activity tab, tap and pull down to refresh the data

If your activity still doesn't appear after 24 hours, please contact us with a screenshot of the missing Strain or Workouts from your WHOOP app. Since we don't have your physical device in-hand, this helps us find where the sync is getting stuck so that we can get you back on track.

Tips to improve reliability

• Keep the WHOOP app installed and up to date
• Leave Bluetooth ON so your WHOOP stays synced with your phone
• Open Paceline at least once a week — the more often you open it, the more reliably we can sync your data and maintain syncing permissions
• Open the WHOOP app regularly so your latest activity syncs before Paceline pulls it
• Not every fitness device can automatically track every workout type — check which workouts your device can auto-sense and which need to be manually started
• Some fitness devices default to Sunday–Saturday weeks, while Paceline weeks run Monday 00:00 → Sunday 23:59 (your local time) — update your week start in your device's app settings if you'd like them to match