Troubleshooting missing Garmin activity data

Modified on Wed, 3 Jun at 10:22 AM

Why isn't my Garmin activity data syncing to Paceline?

If your Garmin activity isn't appearing in Paceline worry not — it's usually a simple permissions or network issue. The steps below will help refresh the connection between Paceline and your devices, so your effort is recognized and counted toward your progress.

Troubleshooting Missing Activity Data

Quick Fixes

Update your Garmin Connect app, Garmin firmware, and phone software to the latest versions
Confirm the following settings are enabled:
iPhone:
- Install the Garmin Connect app on your phone
- Settings → Bluetooth → ON
  Why: Garmin syncs to Garmin Connect via Bluetooth before syncing data to Paceline
- Settings → Privacy & Security → Bluetooth → Garmin Connect → ON
  Why: This allows Garmin Connect to communicate with your device
- Settings → Privacy & Security → Location Services → Garmin Connect → While Using the App
  Why: Enabling locations allow Garmin to sync complete workout data more reliably
- Settings → General → Background App Refresh → Garmin Connect → ON
  Why: Ensures Garmin can update your activity data smoothly, even when the app isn't open.
Android:
- Install the Garmin Connect app on your phone
- Settings → Bluetooth → ON
  Why: Garmin syncs to the Garmin Connect app via Bluetooth before syncing data to Paceline
- Settings → Apps → Garmin Connect → Permissions → enable each required permission (Location, Nearby Devices, Notifications)
  Why: These permissions allow Garmin Connect to receive activity data from your device and upload it to Garmin's servers
- Settings → Apps → Garmin Connect → Battery → Unrestricted (or Allow background usage)
  Why: This ensures Garmin can update your activity data smoothly, even when the app isn't open.
Open Paceline and keep it open in the foreground for 3–5 minutes on a strong Wi-Fi or cellular connection (this is important)
On the Activity tab, tap and pull down to refresh the data — If your activity appears, you're good to go. If not, continue below

Advanced Phone Sync Troubleshooting

Delete and reinstall the Paceline app on your phone
Re-enable all Required Settings
Make sure your phone and Garmin are charged to at least 50% battery
Reconnect Garmin:
- Paceline → Profile → Linked Fitness Devices → Garmin → tap to Unlink → Re-link
Open Paceline and let it sit in the foreground for several minutes to complete a sync
On the Activity tab, tap and pull down to refresh the data

If your activity still doesn't appear after 24 hours, please contact us with a screenshot of the missing Intensity Minutes or Workouts from your Garmin app. We'll investigate from our side and help you get back up and running.

Tips to improve reliability

Keep the Garmin Connect app installed and up to date
Keep your Garmin and phone paired, connected, and in proximity
Leave Bluetooth ON so your Garmin stays synced with your phone
Open Paceline at least once a week — the more often you open it, the more reliably we can sync your data and maintain syncing permissions
Open the Garmin Connect app regularly so your latest activity syncs before Paceline pulls it
Not every fitness device can automatically track every workout type — check which workouts your device can auto-sense and which need to be manually started
Some fitness devices default to Sunday–Saturday weeks, while Paceline weeks run Monday 00:00 → Sunday 23:59 (your local time) — update your week start in your device's app settings if you'd like them to match