Troubleshooting missing Withings activity data

Why isn't my Withings activity data syncing to Paceline?

If your Withings activity isn't appearing in Paceline, worry not — it's usually a permissions or sync issue. The steps below will help refresh the connection between Paceline and your Withings device, so your effort is recognized and counted toward your progress.

Troubleshooting Missing Activity Data

Quick Fixes

1. Update your Withings app, Withings device firmware, and phone software to the latest versions

2. Confirm the following settings are enabled:

   iPhone:

   • Settings → Bluetooth → ON

     Why: Withings syncs to the Withings app via Bluetooth before syncing data to Paceline.

   • Settings → General → Background App Refresh → Paceline → ON

     Why: Ensures Paceline can update and import your activity data smoothly, even when the app isn't open.

3. Android:

   • Settings → Apps → Withings → Permissions → Turn On Physical Activity and Nearby Devices / Bluetooth

     Why: Required for Withings to sync your activity data via Bluetooth.

   • Settings → Apps → Withings → Battery → Unrestricted (or Allow background activity, depends on the phone)

     Why: This prevents Android from pausing Withings sync in the background.

   • Settings → Bluetooth → ON

     Why: Withings must sync via Bluetooth before Paceline can read your data.

4. Open the Withings app and confirm your device has synced recent activity

5. Open Paceline and keep it open in the foreground for 3–5 minutes on a strong Wi-Fi or cellular connection (this is important)

6. On the Activity tab, tap and pull down to refresh the data — If your activity appears, you're good to go. If not, continue below

Advanced Sync Troubleshooting

1. Delete and reinstall the Paceline app on your phone
2. Re-enable all Required Settings
3. Make sure your Withings device is charged and has synced recently in the Withings app
4. Reconnect Withings:
   • Profile → Linked Fitness Devices → Withings → Unlink → Re-link
5. Open Paceline and let it sit in the foreground for several minutes to complete a sync
6. On the Activity tab, tap and pull down to refresh the data

If your activity still doesn't appear after 24 hours, please contact us with a screenshot of the missing Active Minutes or Workouts from your Withings app. Since we don't have your physical device in-hand, this helps us find where the sync is getting stuck so that we can get you back on track.

Tips to improve reliability

• Keep the Withings app installed and up to date
• Keep your Withings device and phone in close proximity
• Leave Bluetooth ON so your Withings stays synced with your phone
• Open Paceline at least once a week — the more often you open it, the more reliably we can sync your data and maintain syncing permissions
• Open the Withings app regularly so your latest activity syncs before Paceline pulls it
• Not every fitness device can automatically track every workout type — check which workouts your device can auto-sense and which need to be manually started
• Some fitness devices default to Sunday–Saturday weeks, while Paceline weeks run Monday 00:00 → Sunday 23:59 (your local time) — update your week start in your device's app settings if you'd like them to match