Troubleshooting missing Withings activity data

Why isn't my Withings activity syncing to Paceline?

If your Withings activity isn't appearing in Paceline, don't worry. It's usually a simple timing, permissions, or connection issue. This guide walks through what's normal, a few quick fixes, and deeper troubleshooting if you need it.

What to expect

Small differences between the Withings app and Paceline are normal and don't need any action.

• Paceline uses Withings' data as-is. Steps, elevated heart rate (eHR) minutes, sleep, and workouts come straight from Withings. We don't recalculate or adjust them, so a gap of a few steps or a minute usually comes from rounding or timing on Withings' side.
• Your data may update after Paceline syncs. The Withings app can keep adjusting totals after Paceline has already received them. The next sync usually brings them in line.
• Workouts can take time to arrive. Workouts typically sync to Paceline within the same day, but timing depends on when Withings sends the data to us, so a workout may not appear right away.
• Weeks may be counted differently. Paceline weeks run Monday 00:00 → Sunday 23:59 (your local time). Some devices default to Sunday–Saturday, so weekly totals won't match unless you update your week start in your device's app settings.
• Not every workout is detected automatically. Check which workouts your device can auto-sense and which need to be manually started.
• Coming back after a break? If you haven't opened Paceline in a while, your first sync will take longer than usual since there's more data to bring over.

Keep your data syncing smoothly

• Keep the Paceline app updated to the latest version
• Keep the Withings app installed and up to date
• Keep your Withings device and phone in close proximity with Bluetooth ON
• Open the Withings app regularly so your latest activity syncs before Paceline pulls it
• Open Paceline at least once a week. The more often you open it, the more reliably we can sync your data and maintain syncing permissions

If a full day of activity or a workout is missing, start with the quick fixes below.

Quick fixes

1. Update your Withings app, Withings device firmware, and phone software to the latest versions

2. Confirm the following settings are enabled:

   iPhone:

   • Settings → Bluetooth → ON

     Why: Withings syncs to the Withings app via Bluetooth before syncing data to Paceline.

   • Settings → General → Background App Refresh → Paceline → ON

     Why: Ensures Paceline can update and import your activity data smoothly, even when the app isn't open.

   Android:

   • Settings → Apps → Withings → Permissions → Turn on Physical Activity and Nearby Devices / Bluetooth

     Why: Required for Withings to sync your activity data via Bluetooth.

   • Settings → Apps → Withings → Battery → Unrestricted (or Allow background activity, depends on the phone)

     Why: This prevents Android from pausing Withings sync in the background.

   • Settings → Bluetooth → ON

     Why: Withings must sync via Bluetooth before Paceline can read your data.

   • Settings → Apps → Paceline → Battery → Allow background activity

     Why: Ensures Paceline can update your activity data, even when the app isn't open.

3. Open the Withings app and confirm your device has synced recent activity

4. Open Paceline and keep it open in the foreground for 3–5 minutes on a strong Wi-Fi or cellular connection (this is important)

5. On the Activity tab, tap and pull down to refresh the data. If your activity appears, you're good to go. If not, continue below

Advanced troubleshooting

1. Delete and reinstall the Paceline app on your phone
2. Re-enable all settings from Quick fixes
3. Make sure your phone and Withings device are charged to at least 50% battery
4. Reconnect Withings to Paceline: Profile → Linked Fitness Devices → Withings → tap to Unlink → Re-link → sign in → allow all permissions
5. Open Paceline and let it sit in the foreground for several minutes to complete a sync
6. On the Activity tab, tap and pull down to refresh the data

Still missing data after 24 hours?

A difference of a few steps or minutes doesn't need any action. Contact Paceline Support if:

• A full day of activity is missing
• A workout still isn't showing 24 hours after it should have synced
• Your data hasn't synced within 24 hours of opening Paceline after a long break

Contact us and include:

• The dates where you see the difference
• A screenshot from the Withings app for those same dates showing your Active Minutes or Workouts

Since we don't have your device in hand, this helps us find where the sync is getting stuck so we can get you back on track.