Why does my Paceline app fail to sync, show 0 Paceline minutes, or no longer display recent workouts?

Modified on Mon, 15 May, 2023 at 3:48 PM

I previously received minutes, am fairly certain I earned Paceline minutes, and/or completed workouts though for some reason they no longer appear in the app


Sometimes Apple, Fitbit, and Garmin devices, without warning, may need to be reconnected to Paceline.


To confirm: is your Apple Health/Fitbit/Garmin account linked to Paceline?


  • From the home screen of the Paceline app, tap the 'Profile' tab

  • Tap 'Linked Fitness Devices'

  • Ensure there is a blue checkmark next to your appropriate wearable (if not, tap 'Connect' and follow the prompts, then check the home screen of the Paceline app after 10 minutes)

  • Assuming you do have a blue checkmark next to your device, follow the steps below:
    • Tap the checkmark next to your device

    • Follow the steps to reconnect your device

    • Check your home screen
      • Note: it may take up to 30 minutes for the information to appear as we wait for your device to resend the information

Have you checked to see if there is a new iOS or device update available for you to take?

  • For your iPhone: open the Settings app → GeneralSoftware Update

  • For your Apple Watch: on your iPhone, open the Watch app → GeneralSoftware Update

  • For your Fitbit: follow the steps here

  • For your Garmin: follow the steps here


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