Why does my Paceline app fail to sync, show 0 Paceline minutes, or no longer display recent workouts?

I previously received minutes, am fairly certain I earned Paceline minutes, and/or completed workouts though for some reason they no longer appear in the app

Sometimes Apple, Fitbit, and Garmin devices, without warning, may need to be reconnected to Paceline.

To confirm: is your Apple Health/Fitbit/Garmin account linked to Paceline?

• From the home screen of the Paceline app, tap the 'Profile' tab
  
  
• Tap 'Linked Fitness Devices'
  
  
• Ensure there is a blue checkmark next to your appropriate wearable (if not, tap 'Connect' and follow the prompts, then check the home screen of the Paceline app after 10 minutes)
  
  
• Assuming you do have a blue checkmark next to your device, follow the steps below:
  • Tap the checkmark next to your device
    
    
  • Follow the steps to reconnect your device
    
    
  • Check your home screen
    • Note: it may take up to 30 minutes for the information to appear as we wait for your device to resend the information
      
      

Have you checked to see if there is a new iOS or device update available for you to take?

• For your iPhone: open the Settings app → General → Software Update
  
  
• For your Apple Watch: on your iPhone, open the Watch app → General → Software Update
  
  
• For your Fitbit: follow the steps here
  
  
• For your Garmin: follow the steps here