Though you may have worked out for many minutes in duration, the length of your workout does not necessarily equal Fitbit 'Active' or Paceline minutes (because during a workout,t there could be times you’re stretching, drinking water, etc. that do not contribute to a higher heart rate or workout intensity).

This is because your Fitbit measures Paceline minutes in a different manner that is based upon your heart rate (not the length of your workout): 'Active Minutes'.

  • According to Fitbit, earn 'Active Minutes' through 10 minutes or more of continuous moderate-to-intense activity.

For your weekly goal of 150 Paceline minutes, we rely on the Active Minutes that your wearable tracks. There could be a few reasons why you find a mismatch of minutes you expect to see in the Paceline app:

  1. Your workout may not have created a high enough heart rate, or you did not maintain the intensity over the whole time to register for Paceline minutes
    • Open the Fitbit app or website and confirm the "Active Minutes" value displayed matches that as seen in the Paceline app

  2. When possible, be sure to start a workout on your wearable as the heart rate sensor will read more often for heart rate detail
    • Please note: you don't need to log a workout to earn Paceline minutes. Depending on your fitness level and wearable type, even one-off things like taking the stairs instead of the elevator could earn you Paceline minutes, though it's not guaranteed
  3. You may need to calibrate your wearable device to get more accurate readings for exercise minutes, which you can find directions for here
    • Specifically under: 'What are some tips to make sure my Fitbit daily activity is accurate?'

  4. You may need to sync your device with your app
    • Open your Fitbit app or website and sync your device
      • Please note: it may take up to 10 minutes for Fitbit to report the updated data to Paceline
  5. Your specific Fitbit model may not support or show you how many Active Minutesyou recorded during your workout. Fitbit has two different metrics they use to capture elevated heart rate activity - Active Minutes and Active Zone Minutes (AZM) - though what you specifically see may depend on the specific model of Fitbit device. For more information on this topic, there is a Fitbit support article and a community forum article below offering more detail:

If you are still unsure why something appears on your Fitbit and not in Paceline, please reach out to us using our Support page, attaching a screenshot of:

  1. Your Fitbit app (showing how many Active Minutes you recorded)
  2. Your Paceline app home screen showing how many minutes you received credit for