Your Paceline Score is only as complete as the data Paceline can see. If your score looks off, is missing, or didn't update, start here.

Why don't I see a Paceline Score yet?

Your score appears once Paceline has enough history to see a clear pattern. If you just connected your device or started Paceline+, keep wearing and syncing your device and check back after your next Monday update.

Paceline Score is only available with Paceline+. To learn more, see Paceline+ Overview.

Why didn't my score update?

Your score updates every Monday morning in your local time, and Paceline checks for new data every night. If your device didn't sync in time for the Monday update, your score will reflect that data the next morning once it syncs.

If your score still hasn't updated:

1. Open your device's app and make sure it has synced recently.
2. Open the Paceline app so it can pull in your latest data.
3. Check back the next morning.

Why is my data completeness low?

Data completeness shows how much of your week Paceline can see. It appears as a percentage and ranges from Low to Medium to High.

To raise your data completeness:

• Wear your device through the day and night, not only during workouts. Sleep and resting heart rate need data from when you're not active.
• Sync your device regularly. Open your device's app so it can send your latest data to Paceline.
• Check what your device measures. Some signals, like sleep, resting heart rate, and VO₂ max, depend on your device tracking them. If your device doesn't measure a signal, it can't be included.

Completeness adds confidence to your score. It does not raise your score.

Why does a metric look wrong or missing?

Start by checking your device's own app:

• The data is missing in your device's app too: the issue is with your device. Make sure it's charged, worn correctly, and tracking that metric.
• The data shows in your device's app but not in Paceline: your activity data may not be flowing to Paceline. Follow the troubleshooting guide for your device below.

Is your activity data syncing from your device?

If your data isn't reaching Paceline, find the troubleshooting guide for your device for step-by-step help.

Still need help?

Contact us with your device type and a screenshot of your Paceline Score, and we'll take a look.