Troubleshooting missing Ultrahuman activity data

Why isn't my Ultrahuman Ring activity data syncing to Paceline?

If your Ultrahuman Ring activity isn't appearing in Paceline, worry not — it's usually a permissions or sync issue. The steps below will help refresh the connection between Paceline and your Ultrahuman Ring, so your effort is recognized and counted toward your progress.

Troubleshooting Missing Activity Data

Quick Fixes

1. Update your Ultrahuman app, Ultrahuman Ring firmware, and phone software to the latest versions

2. Confirm the following settings are enabled:

   • Your Ultrahuman account is linked to Paceline and all requested permissions are enabled: Profile → Linked Fitness Devices → Ultrahuman → allow all permissions
   • Paceline can run in the background on your device:

     • iPhone: Settings → General → Background App Refresh → Paceline → ON

     • Android: Settings → Apps → Paceline → Battery → Allow background activity

       Why: This ensures Paceline can update and import your activity data smoothly, even when the app isn't open.

3. Open the Ultrahuman app and confirm your ring has synced recent activity

4. Open Paceline and keep it open in the foreground for 3–5 minutes on a strong Wi-Fi or cellular connection (this is important)

5. On the Activity tab, tap and pull down to refresh the data — If your activity appears, you're good to go. If not, continue below

Advanced Sync Troubleshooting

1. Delete and reinstall the Paceline app on your phone
2. Re-enable all Required Settings
3. Make sure your Ultrahuman Ring is charged and has synced recently in the Ultrahuman app
4. Reconnect Ultrahuman:
   • Profile → Linked Fitness Devices → Ultrahuman → Unlink → Re-link
5. Open Paceline and let it sit in the foreground for several minutes to complete a sync
6. On the Activity tab, tap and pull down to refresh the data

If your activity still doesn't appear after 24 hours, please contact us with a screenshot of the missing Activity Minutes or Workouts from your Ultrahuman app. Since we don't have your physical device in-hand, this helps us find where the sync is getting stuck so that we can get you back on track.

Tips to improve reliability

• Keep the Ultrahuman app installed and up to date
• Leave Bluetooth ON so your Ultrahuman Ring stays synced with your phone
• Open Paceline at least once a week — the more often you open it, the more reliably we can sync your data and maintain syncing permissions
• Open the Ultrahuman app regularly so your latest activity syncs before Paceline pulls it
• Not every fitness device can automatically track every workout type — check which workouts your device can auto-sense and which need to be manually started
• Some fitness devices default to Sunday–Saturday weeks, while Paceline weeks run Monday 00:00 → Sunday 23:59 (your local time) — update your week start in your device's app settings if you'd like them to match