Payment disputes

You always have the right to dispute a charge with your bank or card issuer. If a charge on your account doesn't look right, reaching out to us directly is usually the fastest way to get it resolved.

Contact us

Reach out to us directly through the Help Center. We can look into your order right away and work through most issues quickly — whether that's a missing item, an incorrect charge, or something else.

What happens when you file a payment dispute

When you file a dispute, the matter moves to your bank or card issuer to investigate. Credit card disputes can take up to 90 days. During that time, Paceline can no longer access or take action on the disputed order — the resolution will be up to the bank.